Price

What currency are the prices I see on the site?

All prices are in NGN.

Product

I like an item but it’s out of stock

Oh no! This is probably because our products usually sell out very quickly so it may be that they are no longer in stock! But please keep an eye out or sign up for our newsletter so we can constantly updating you!

Are the product prices negotiable?

Prices on Niqx Accessories are not negotiable. Niqx Accessories offers lots of occasional discounts, the best prices and deals.

Payment

Why am I experiencing problems when entering my payment details?

This is a 3D Secure Payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information, please contact your bank.

How do I pay on Niqx Accessories?

You can choose from the different payment methods available on Niqx Accessories. Please find below the list of available payment methods:

  • VISA
  • MasterCard
  • Bank Transfer
  • Verve

You can find details of these payment methods at the final step of checkout.

How do I use a discount code?

Simply enter your promotional code in to the ‘Redeem a discount code’ box at checkout and hit ‘Apply Coupon’. If the code is valid your discount will be applied! For delivery codes, enter the code and select the applicable delivery method before continuing. Remember- only one promotional / discount code can be used per order.

Order

How do I place an order?

Shopping on Niqx Accessories is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on ‘Add Cart’ to add this product to your cart
  • Click on ‘Cart’ in the top right corner
  • Register an account or Login into your existing account by entering your Email and password
  • Enter your shipping/billing information, ensuring your address is complete and accurate
  • Choose your preferred payment option
  • Click on ‘Confirm order’ to complete your order

Once your order is placed, we will automatically confirm it by notifying you via Email. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.

How do I know you’ve received my order?

Once you’ve placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

I placed an order but never received a confirmation email

If you do not receive an email from Niqx within a few hours of placing your order, please check your Spam folder. Alternatively, the email address on file might be misspelt. If you still need assistance, please contact our Customer Care team by clicking HERE.

I just placed an order, when will it be shipped?

We try our best to ship items as fast as we can.

Processing time: Order verification, tailoring, quality check, and packaging. All orders are dispatched within 24 hours after the order is placed. Processing order and arranging the shipping will take an additional 24 – 72 hours.

Please allow 4-7 days production time for your custom order to ship out, average shipping times are 7-15 days.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don’t have a tracking number after 7 business please email us at info@Niqx.ng.

Can I place an order from other parts of Nigeria or the world?

Yes, but that depends.

We have local/international logistics partners that can ship your orders to you in any part of Nigeria. However, for international shipping, we only cater for South Africa, the UK, and the USA at the moment. Other considerations might be given to other locations depending on the inquiry.

International orders usually take about 10 – 20 business days to be delivered, due to customs clearance and other checks. For international shipping, DHL and the local port “EMS” will be used and therefore, in some cases, there may not be tracking information available.

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100% money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include a name and the order number on the returned parcels.
NB: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before shipping commences. If the item is already sent, please use our easy return system to get a full refund.

How do I change or cancel my order?

We know how important your order is, so we aim to fulfil orders as quickly as possible. While we cannot cancel or change an order once it has been placed you are welcome to return the item to us in accordance with our Easy Returns Policy.

Shipping

I have entered an incorrect address what do I do now?

If you have miss spelt or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email; info@Niqx.ng. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

Shipping times vary as we ship worldwide from different fulfilment centres based on your location. The average shipping time is 15-25 business days.

Technical

What should I do if I have forgotten my password?

Don’t worry! Simply click the “Forgot Your Password?” link next to the login button and follow the instructions provided. Please don’t hesitate to contact our Customer Care Team HERE. If you continue to experience any problems logging in.

How do I unsubscribe from your newsletter?

Just hit the ‘Unsubscribe’ button at the bottom of the email newsletter.

Are my privacy and personal information secure on your website?

Shopping on our website is always safe and secure! Please visit our Privacy Policy for more information by clicking HERE.

I have a question that wasn’t answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to info@Niqx.ng and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.